Phil Wood & Co. provides a limited lifetime warranty against manufacturing defects. This means that we offer a guarantee on material and production thereof for the life of the product to the original owner. In order to be considered for warranty, original proof of purchase from an Authorized Phil Wood & Co. Retailer/Dealer showing date of purchase must be provided. We also offer a one-year guarantee on all our bearings from the date of purchase. Bearings that fail due to contamination, misuse, improper tampering, or improper maintenance are not covered under warranty even if failure occurs within one year from date of purchase.
Please Note: Our Classic, stainless steel cassette bodies have a one-year guarantee and our Pro, aluminum cassette bodies and all other Pro, aluminum parts have a 90 day guarantee.
All Phil Wood & Co. products have an intended purpose. Products used outside of that purpose will not be warranted and Phil Wood cannot be held responsible for any damage that may occur due to misuse. It is the end user’s responsibility to examine the product on a regular basis to determine if it requires service and or replacement.
- Normal wear of parts that are subject to wear
(e.g. bearings, ratchet ring and cassette body)
- Incorrect Re-assembly
- Use in combination with other products that are not compatible (e.g. threading a FW onto the fixed side of a track hub)
- Insufficient maintenance, tampering, misuse, and neglect.
NOT COVERED UNDER THIS LIMITED WARRANTY
ARE THE FOLLOWING:
Phil Wood & Co. does not cover the cost of shipping on repair or warranty items back to us beyond 90 days from the original purchase date. Our Service Department will do their best to give you an estimated cost before you send your item in. However, this is only an estimate. Until we have your actual item in hand for a complete inspection we cannot give you a firm/fixed service charge. Items that are out of warranty will incur parts and labor charges along with shipping and handling.
Please note: Items sent to Phil Wood & Co. for service without a valid and legible RA# placed on the outside of the package will be REFUSED and returned to sender at their cost. Phil Wood & does not cover the cost of shipping on repair or warranty items sent back to us beyond 90 days from the original purchase date.