Phil Wood Guarantee
Phil Wood provides a lifetime warranty against manufacturing defects. This means that we offer a guarantee on material and production thereof for the life of the product. In order to be considered for a warranty, original proof of purchase from an Authorized Phil Wood Dealer must be provided. We also offer a one-year guarantee on all our bearings from the date of receipt. Bearings that fail due to contamination, misuse, improper tampering, or improper maintenance are not covered under warranty even if failure occurs within one year from date of purchase.
All Phil Wood products have an intended purpose. Products used outside of their purpose will not be warranted and Phil Wood cannot be held responsible for any damage that may occur due to misuse. It is the end user’s responsibility to examine the product on a regular basis to determine if it requires service and or replacement.
- Not covered under this warranty are the following:
- Normal wear of parts that are subject to wear (e.g. bearings and ratchet mechanisms)
- Incorrect Reassembly
- Use in combination with other products that are not compatible (e.g. threading a FW onto the fixed side of a track hub)
- Insufficient maintenance, tampering, misuse, and neglect
Items sent to Phil Wood & Co. for service without a valid and legible RA# placed on the outside of the package will be REFUSED and returned to sender at their cost.
Phil Wood & Co. does not cover the cost of shipping on repair or warranty items back to us beyond 90 days from the original purchase date.